Your use of this site and booking of lessons with us are covered by the following Terms & Conditions.
If you are not satisfied with our service you have a 100% money-back guarantee for the unused portion of remaining classes up to 1 month after purchase. LOI English reserves the right to cancel classes; in this event, credit will be refunded for future use. Credits are redeemable (usable) up to 1 year after purchase, unless other arrangements have been made (please contact us if you are buying a large package, and need more than on year to complete the classes). Credits are refundable up to 30 days after purchase.
Students can cancel any class with no penalty 12 or more hours before the class. If there are less than 12 hours remaining until the class, you will receive a refund only if another student schedules the time.
All refunds will be decided on an individual basis. We reserve the right to change your selected tutor if, in our opinion, it is necessary. You may also change your tutor for any reason, but you must cancel your existing booking before the 12 hour cancellation period. LOI English does not possess any of your credit card information. All transactions are performed by third-party sites such as PayPal. We do not release any of your personal information to anyone unless required by law enforcement agencies. LOI English is not liable for any damage originating from third-party software installations or viruses when utilizing our learning program. Any suggestions or issues should be directed to firstname.lastname@example.org.